Letters of Appreciation

Timur,

Thanks for all your help with the new Pilot!

We really appreciate working with someone we like and trust.

Mark and Mary N.

Timur ~

Thank you very much for all of your help with the purchase of our new 2012 Honda Pilot. It is an awesome machine and Andra LOVES it! The little guys like the backup camera the best.

Cheers,

Joel F.

Hi Timur,

Thanks for your great job selling me my new hybrid!

You are very patient and kind!

Katie C.

Thanks Robert. "So far so good". I've driven the car myself and LOVE it - gosh, I get this weird feeling of re-thinking what to do when my 2010 Accord lease is up like getting a Civic....but then when I get in my 2010 Accord I love "it"....I get torn between the fun sporty youthful feel of the Civic and the sporty mature feel of the Accord. I love my Accord.

I personally have no reason to shop for a Honda anywhere else...and will definitely refer people to you.

Kevin LOVES that Civic SI....he adores it.

Thanks for everything you did for us. Have a wonderful holiday season if we don't talk before the new year.

Bye for now...until the next time!

Jolene M.

Just wanted to thank Robert Fabia for a wonderful experience in buying our new Honda CR-V. It was a pleasure buying our new Honda and I really appreciate how easy the whole deal was thanks to your honesty and efficiency. Honda of Seattle will definitely be our first choice when we look for our next car. And of course we are and will happily recommend you to all our friends for their new Honda too!

Thanks again and happy holidays,

-Ramkumar N.

Thank you so much! Robert Fabia made the leasing process a pleasure and was wonderful to do business with across the board.

Taryn M.

I have to say this was the most successful and pleasant car purchase I've ever had. I was impressed by your attitude, approach, commitment. Robert Fabia, you are one of the first Internet Sales managers that understands what Internet Sales should be. Your quick responses and thoughtful replies allowed me to quickly make a decision. The in-delaership experience was fast and enjoyable. You covered all of the important elements, had the vehicle prepped, and had me out the door in record time. Rebecca made the paperwork process painless and even enjoyable. Her warm attitude and pleasant office was a refreshing alternative to the normal pressure sales and sterile financial managers office.

Even though I live on Bainbridge Island, I look forward to returning to you for service and future purchases. I've shared my stories with friends, and I wish you continued success with making the car purchase experience pleasant and enjoyable.

Thank you!

Jason C.

I just wanted to write a Thank You to both Robert Fabia and Jeremy for making the car shopping and leasing process not only tolerable, but enjoyable. Every other dealer that I went to fit the standard "Car Salesman" stereotypes: the sleazy bait and switch tactic, as well as the standard, "Let me talk to my manager." I cannot express how much of a difference it made to me to find your dealership and to deal with people that I felt were being honest and straightforward. The Honda Accord that I decided to lease is, hands down, the perfect fit for me and my son. I recommend your dealership to everyone that asks about my new car.

Thank you for doing things right and for helping find the right car for me and my family. Also, please extend my thanks to Jeremy for making the paperwork signing process smooth and enjoyable as well.

Peace,

Jeremy A.

The service I recently received was terrific, especially the customer service. I think Kristen at the downtown dealership is the person who took care of me. I really appreciate her tenacity.

Regards,
Laurie R.

I love Honda of Seattle :0)

Awesome service every time I come in!!

Ashley H.

The night manger, Julian, assisted us personally with our repair. He called us at home in the evening to tell us what had happened to our vehicle, and had the service start first thing the next morning so that I could get my car back as soon as possible. He also assisted in finding a reasonable payment model to split the payment fairly between us and your dealership. I was very happy with what I thought was an honest and equitable exchange. I will look forward to having Honda of Seattle perform my car maintenance in the future, and want in particular to thank Julian for his assistance.

Sincerely,
Jordan P.

Thank you very much for the professional, easy sale of the Accord V-6 Coupe today at Honda of Seattle.

The car is beautiful and even more fun to drive than I imagined. As I noted to you and your staff, this is my tenth Honda and the engineering quality and thoughtful design has never let me down. The Accord is no exception.

I was even more impressed by the service that you and your staff provided today. Your approach to your customers is very careful, precise, and friendly and I never felt for a minute that you were trying to "sell" me. Your concise answers to my questions, your availability after hours and at my convenience today, and your warm reception and thoughtfulness could not be surpassed and compliments the beautiful cars that you are selling. Please give your Business Manager, Rebecca, my thanks as well.

I will seek my next car at Honda of Seattle primarily as a result of your time and effort to please and I wanted you to know how much I appreciated that.

Best, Tim R.

Thank you so much for installing a new battery on Saturday. Honda of Seattle employees are always so nice, patient and willing to explain things.

It is an oasis of civilization!

Kay M.

I must tell you that my recent trip to Honda City was incredible. My service manager, Carla Miller, was excellent. She was very knowledgeable, professional and gracious. That kind of service keeps me coming back to Honda City of Seattle. Sure glad I've bought now three Hondas from you folks. It was also good to see my salesman, Timur, still hard at work helping other Seattleites to purchase one of the best cars on the market. You are a great team and I'll be back...

Michael B. RN, PhD, MSc

West Seattle

A co-worker of mine is potentially looking for a new car, he’s owned two Hondas. He said he’s just feeling a little standoff-ish cause he doesn’t care to deal with car salesmen….but I told him all about how wonderful you are and the staff too…

Hope you’re doing well and I appreciate the awesome service you and the team have provided me (and my son).

See you ‘round.

Thanks Robert!

Jolene M.

Lovin the Pilot!!!! Robert Fabia was a absolute pleasure to work with.

Thank you!

Lisa D.

My wife and daughter love, love, love the car. Even when they're not driving they want to be in it. One sits in the front studying the manual and all the components. The other finds all the places she can let her stuffed animals sleep.

A family of very happy Pilot owners.

Thanks again!

I want to acknowledge a new sales person on your staff, Ron McThomas. Earlier this week, my son and I stopped by to look at used Elements or CRVs. We have purchased nearly all of our cars over the years through you folks, and have always been quite pleased with the cars and your staff.

Ron greeted us upon our arrival and let us know that he was relatively new on the job, but wanted to provide us excellent help. He did. He was knowledgeable, helpful and kind. Unfortunately, there were no used Elements in your inventory, but Ron helped us look at other options within our price range. Later, he telephoned to follow up with us, and hand wrote a nice note. Very exceptional customer service skills in my opinion.

I know it's a tough market, and though Ron's help did not result in an actual sale, I do believe that his sales approach was extremely professional. I hope he has a very successful career with your dealership.

Wendee W.

I just got back from taking the boys on a hiking trip to Mount Rainier. Here's a picture of Amelia (we call our Pilot, Amelia, after Amelia Earhart). The ride up and back was outstanding.

Thank you again for working with us. It was truly a pleasure.

Best,
Kim and Kevin

I have been coming to Honda of Seattle since 2003 and I am always pleased with the service. I just came in this week to have an oil change and multi point inspection and was charged the $ 35.00 ( with coupon). No one tried to sell me anything I did not need or perform service not essential to the performance of my accord. It is such a delight to feel I am treated with such respect and never taken advantage of.

I recommend your dealership to everyone. So many people think that being in the heart of the city they would get charged more but I have to tell them, “check it out for yourself, you will see they are great”. My car runs great and I never have problems with it, I assume it has a lot to do with how well it is cared for by you guys.

Thank you again for another pleasant experience with Honda of Seattle.

Ellen P.

Just a note of thanks to Honda of Seattle!! My first experience a month back was incredible with them diligently working to get me fixed up before my warranty expired. Then after an unexpected side view mirror mishap, Gary had my part ordered and ready to put in immediately. When I arrived at 7:10 this morning, he took my car right away and had me out the door in 40 minutes. I can't say thank you enough or give a higher recommendation. Excellent service!!

Kimberly

We would like to thank some pretty special folks at Honda of Seattle!! When our dear Volvo 244 DL died a sad death after 34 years and 279,000 miles...we knew to call Timur Malkoc!! Timur assisted us in purchasing the Odyssey Van just right for our family of 7!! We have been thoroughly delighted with the van and have joyfully recommended Timur to anyone who would listen. Timur very quickly assessed what we needed in a replacement second car and found just the right used car for us...in minutes!! He quickly had the car available to us to drive and papers were completed within 24 hours!! He had the crew detail the car for us (which it hardly needed!!) and we received our sparkling 2002 Accord V6!! We trusted Timur with our business and came back for more!! Thanks to him and the back office for making this speedy necessary purchase seamless for us!! On our way off the lot, I was backing our van out of parking in the alley and smacked one of the light posts!! AARGH!! So, I drove into the service center and went right to my trusty Service Manager Jesika Marshall!! Jesika quickly took care of my problem by calling Ravi! I purchased a part they luckily had available, Ravi put it in and even buffed out the scratch!! I could have easily just not divulged the ding!! Again, I was struck with how lucky we are to purchase and service our vehicles with Honda of Seattle and how fortunate you are to have such fine examples of exemplary service in Timur, Jesika and Ravi! We truly appreciate you and feel warm when you remember us when we come in!! Thank you All!!

THANK YOU, THANK YOU!!! I love my new car and you made the buying experience simple, enjoyable, informative and fun. More to come, but I just wanted you to know how happy I am today!! The whole day went well. Thanks for picking me up at the Convention Center and expediting all the processing and informational procedures. Your insider info on the van was fabulous! It only took a couple of minutes to set the mirrors and get settled in and I was ready to roll. The Express lanes on I-5 were open and I made the 5:15 ferry and am thrilled to be at home with my new chariot! Thank you for your help!

Best always,

We have had multiple experiences in both purchasing and servicing our cars at Honda of Seattle and have had good experiences with both departments. What is the true measure of a business is not how they respond when things go right, but when there is a problem. We had purchased a used vehicle that had a factory issued problem that would not have been easy to find or resolve but Honda of Seattle found it and made it right. Not only did they make it right but they hunted down the issue quickly and resolved it quickly with great customer service. Greg Plank in sales really listened to my concerns and made sure that things were followed through.

A big thank you goes to Ly Le for being extra observant in the detail shop or this could have gone on for awhile if he had not noticed a spot still wet in the interior. With more than one family member allergic to mold this would been a big issue.

Another recent example of the outstanding service department was when I realized at 5P on a Friday night that a low driveway had caused a plastic under-mount protection piece to drag. I called and spoke to Oleg Balushka who understood my limited description "car talk style”. He was able to determine that was fixable quickly within 24 hours and that it was something that I should not try and save money doing myself. I arrived after battling Friday night bridge traffic with a hungry 11 year old in tow and met my husband who was car less from work at the dealership. When Ryan Bull checked us in at 5:50P I had the brilliant idea of going to eat first before getting a ride home. A free ride to the restaurant by our charming Honda Service driver Tesfi got us to the restaurant. By 6:15 we received a call in the restaurant of our options for repair and costs and it was determined that we could pick up the car already fixed and take it home after our meal. We called back and coordinated with Ryan Bull who made sure it got done on time. We arrived back at Honda of Seattle Service to pick up our car and with Ryan quickly checking us out we were headed home by 6:55P! I think the Service department is exceptional and dedicated in large part due to the stewardship of Paul Svenkerud, the service department director who really stays on top of his department. I really find that the people who work at Honda of Seattle care about their work, the quality of service they deliver, and work hard to help their clients. They re-enforce my trust with every interaction and are a business that I can wholeheartedly recommend for both service and sales.

Kirsten Mason went above and beyond when I went in to get my Honda serviced. She was great to work with!

I just want to commend HOS for excellent treatment. I don't usually go to a dealer for routine maintenance, but clearly HOS is proving themselves as a good place to go for other-than-warranty service. Oleg is great, and you people run a first-rate shop.

Many Thanks,

Carla Cooper is my nominee for "the best service person" ever. Not only is she competent and confident and friendly and concerned, but she's got the best interests of the customer in mind at all times! She deserves a reward, but we both agreed that there's no reward for "the cutest" customer service rep, so we'll just settle for "The best"! Honda of Seattle, and her husband and family, should be very proud of Carla! Thank you for sharing her with us!

It is increasingly rare these days to get thanks for great service, but I'd like to give some.

Teklit, your shuttle driver, is outstanding. He's kind, prompt, professional and very personable. He is very service oriented and Honda is fortunate to have him as your employee.

Especially in light of the current difficult economy, this kind of feedback is good to get. I thought I'd pass it on.

Thanks,

I'm a small business owner in Seattle and because of that, I feel it is of special importance that I write to you to laud your employees. With the economy in falter-mode, the interface between your employees and your customers means the survival of your business. I know this very well.

You service rep, Jesika Harbrecht is uncommon in her warmth, kindness, care and willingness to go the extra mile to make sure her customer's experience is unexpectedly good. I have had limited personal contact with Julian, the service tech also associated with my ultimate repair, but I sense the same kind care I did with Jesika. These employees will ensure that I return to Honda of Seattle and I will make sure I interface with them.

Thank you for your good judgment in hiring such great employees.

Sincerely,

Your service was great and your shuttle service continues to amaze me.

Thanks for your and Carla's great customer service.

You guys do it right. :)

Cheers,

Thank you for your assistance in purchasing my Honda Accord yesterday! I am very excited and very pleased with your service during the purchase process. I appreciate your willingness to help me understand everything about Honda cars and the Accord especially. I have never owned a Honda vehicle, and I think this is a great start. This is my first car I completely own and am paying for and I will definitely recommend Honda of Seattle to others. Great job on your first day/first sale!

I will definitely let you know if I have questions and refer you to family and friends! :)

Thanks and Take Care!

I wanted to take the opportunity to tell you what a pleasant experience I had at Honda of Seattle. I had a critical situation where I needed a completely new set of keys ASAP. Honda of Seattle was here for me. Not only was the staff (everyone from the receptionist, the service staff and sales people) courteous and friendly but the work on my car was done promptly- they got me in for service within an hour!- and efficiently. I highly recommend Honda of Seattle! Kudos to your staff.

Many Thanks,

I really appreciate your help; it's been a pleasure working with you. You've gone above and beyond what other customer service advisors have done with any other car I've brought in for service anywhere. THANK YOU! I hope Honda of Seattle knows what a gem they have in you.

Bravo to your dealership. Buying a car, with all the haggling, mark-ups and un-needed services made me dread ever wanting to buy a car. Your dealership had none of that! You gave me a fair price up front and if I didn't want something, there was no hard sell. I got a fair price for my trade. I love my new car. I will be back next time I need to buy another car. If anyone asks me where they should go to buy a Honda (or Toyota) I will send them to you.

Thanks

A quick note to tell you how grateful and impressed with the service and actions of Paul Svenkerud in your service department.

I called to tell him that not one, but both my front door locks had frozen on my Honda Element. Paul said my warranty had expired, but agreed there was no good reason for the car to fail in that manner. He then took it upon himself quickly to resolve the problem and offered to have Honda of Seattle just "take care of it". Well, with that kind of extremely rare loyalty from you guys, you've now earned mine. I never would buy any car but a Honda, and I now will not buy or service any of my cars with anyone but you.

Classy move Paul.

Thanks

Sincerely,

My experience with Honda of Seattle was simply stellar. After comparing some cars at Consumer Reports I decided that my top three criteria were cost, gas mileage and reliability. Needless to say all roads pointed to a Honda. I was more or less sold on the Honda Fit as it met all three of my requirements. I sent an email from the online site and received a prompt response from Tim Miller. We spoke on Friday, December 11th. Tim was able to firm up some details and I shared that I would be in on Saturday December 12th.

From this point forward it was smooth sailing. Tim remembered our conversation and what I wanted to test drive. He introduced me to Travis Ault and we were on our way. The test drive was functional and fun, having an opportunity to chat about the car among other things. We returned to the dealership after a 3 mile ride. I was not really sold on the ride of the Honda Fit. At this point Tim and/or Travis mentioned that there were new 2009 Honda Civics that were being marked down. At the encouragement of my friend, I took this car for a ride and well I was sold. The 2009 Honda Civic had everything I was after (and the color that I really wanted) and I could not be more pleased.

My friend and I had to make a quick run but returned to work with Robert Fabia. I found him as well as the other two associates to be confident, clear and concise in sharing pertinent information regarding the purchasing of the car. After confirming the price of the car, amenities and other particulars; it was time for financing.

This was the easiest part as my credit information came back quickly and afterwards I was presented with a few options. I really love the low 1.9% financing that I qualified for. Afterwards, I sat down with Brandon Witz and closed the deal on my brand new car.

Overall, this transaction could not have gone smoother in my wildest imagination. I had not purchased a car in over 15 years and it was reassuring to see that Honda of Seattle lived up to its slogan: "Hassle Free and Easy".

Sincerely,

Thank you very much! Wonderful job! You guys have an excellent service department and the detail shop does a killer job! Keep up the good work!

Ciao-

I only have a minute, but I would like to say that our saleswoman, Cresta-went above and beyond our expectations. We enjoyed the short amount of time (as she made the process extremely fast) we spent with her. We did not feel pressured in any way as we were at other dealerships. We will definitely look forward to purchasing another car from her at Honda of Seattle in the future. Again, thank you for the great service!

Your team did a great job as usual. We absolutely love the overnight service. Our other car is a Volvo, and although we like the car, the requirement that we service it during the day is a huge hassle. Now that we've been spoiled by the overnight service we're shocked when other dealerships don't offer it. It seems like such a no-brainer now.

My name is Kara N. and I recently (Monday!) purchased a 2006 Honda CR-V from one of your Sales people, Victor Nebre. I just wanted to let you know how fantastic Victor was to work with. I was very green on how to go about buying a car, financing it, etc (I have always had old, beat up cars that I simply pay for in cash) and Victor was incredible to work with. He understood that I was new to the process and did not pressure me to make a decision before I was ready and was very patient throughout the entire process. I felt like he was genuinely interested in helping me to find the best car for me, not simply the most expensive car I could afford.

I live over on the east side, very close to Honda of Kirkland. I had met with a sales person there prior to meeting Victor and coming to Seattle Honda. Although it would have been easier for me to purchase a car from Kirkland Honda, the level of service and patience that Victor provided made it crystal clear that I wanted to bring my business to Seattle Honda instead.

I am extremely happy with the car that I purchased from Victor and I feel incredibly comfortable with my decision. I will recommend Victor and Honda of Seattle to any friends looking for a new or certified car.

Thanks so much,

I wanted to thank you and your team. Rod was my service advisor. He was great professionally and had a wonderful sense of humor. And, best of all, I needed to catch a flight out of town at 3 so I needed my car by 1. With a full service that might have been challenging, but he assured it and delivered it and had the car washed in and out.

That is great service. Honda of Bellevue is actually closer to me than your company, but I will always come down to you guys.

Thank you and please thank Rod and the technical team.

Your service at Honda of Service is nothing short of precision and comfort. I feel very satisfied and trusting in the work you guys say you will do and getting it done the right way. Thank you again!

I had an excellent experience on Saturday. Kudos to Jesika, who went out of her way to make sure my requests were honored.

Thank you so much - you went way ABOVE my expectations. I did not expect a full detail and frankly you have my detail biz going forward - they did an amazing job!

Thanks again for restoring my confidence - I will continue to give your location my business.

Kirsten was great and I again really appreciate the second look as I love this car and try to take very good care of it.

Thanks again,

I was extremely satisfied with your service, fast and professional especially I would like to thank to Jessika. She helped me through the process very well. She explained what was wrong and what was my option so clearly. She was prompt, professional and friendly.

I definitely go back to Honda of Seattle for further maintenance and repairs.

Thank you for your great service.

Last month I had my 1995 Civic serviced at Lynnwood Honda and was told I needed a replacement part only available "after market" because it was discontinued. I drove my car to Honda of Seattle where the Service Manager checked out the gear shift problem, without charge, and found (correctly) that it had nothing to do with what I'd been told at the other dealership. Thank you, from now on, I'll be having my car serviced at your dealership.

I have been a HONDA OF SEATTLE Service long-time customer since 1989 when first
I bought a brand new Civic Honda. I have it replaced with 1989 Honda Accord Coupe in the late 90's.

I am very very satisfied with these Honda cars, keep telling my family and friends to buy them.
Chad has been my constant service person and I'm glad he has been promoted. Please extend my Congratulations.

Thank you very much!
Wonderful job! You guys have an excellent service department and the detail shop does a killer job! Keep up the good work!

Ciao-

I would like you to know what a great job Tony Robertson did yesterday in selling us our 2008 CRV. I had looked at the car the previous week and he gave me a quote then and we did some looking around and decided to come back and purchase the car from him. He is a good salesman-very knowledgeable. You should be proud to have someone as competent as him working for you.

I must tell you that your service department is EXCELLENT! As I have heard from others. I worked with Jesika Harbrecht, who was just wonderful---she asked Armando to drive with me to pinpoint the problem, which he did, and showed me with the car on the struts. The van driver who took me home was great. The entire experience was all that I had hoped for, and Jesika and I forged a fine relationship. The reliability of my car is why I bought a Civic, and it is great to know that it will be well taken car of when I need service. I shall recommend Honda of Seattle to all who need assistance. Thank you all for the assistance I received and it was personalized by JESIKA along with ARMANDO.

SINCERELY,

People usually only give negative feedback or complain about bad experiences, so I wanted to take the time out and give excellent feedback for Jesika Harbrecht. She was friendly, helpful, positive, and the whole experience of working with her was great. I hope I get to work with her again the next time I bring my car in.

Thanks,

I'd like to take the opportunity to congratulate you, or whoever did, on hiring Ms. Jessika Albrecht. It shows that you have, or whoever did has, a keen sense in evaluating prospective employees who possess superlative people skills. I was also very impressed by the facile and lucid way she could convey matters relating to the work that was necessary for my car. A+ employee.

I have been coming to Honda of Seattle for ~5 years for car repairs and maintenance and I am always very impressed by how friendly and helpful your whole team is every time I have an appointment. Over the past year, Rod Ridley has helped me numerous times and always goes the extra mile for me. I just wanted to make sure you know (though I am sure you do) how great Rod is at his job. For me, I am grateful that I have a car service station that is honest and helpful. It makes car repairs, even when it costs a lot, much easier to take care of. :o)

Sincerely,

I just wanted to let you know that I received excellent service from your department both Monday and Today. Not only were things fixed quickly, the associates I worked with (Mini & Jesika) were both informative and helpful. I was lucky enough to have a catalytic converter covered under a state warranty; I had no idea the warranty existed and I'm sure it only causes more work on Honda's part. I not only appreciate the amount of money it saved me ($1800 to be exact). I was also just informed by Jesika that Honda also took care of couple rusted bolts and back-up O2 sensor for me as well. I cannot thank you enough for the amount of stress Honda has saved me this week. I am very thankful and will continue to bring my car in and recommend friends to do the same. If the two associates I worked with could be recognized for their kindness and great work, that would also be appreciated.

Kind Regards,

My service yesterday was excellent from start to finish: cordial, punctual and easy, thanks to the new system of paying on the floor. Great job!

THANK YOU! We had an exceptional experience.

Kudos to your whole team - Dan, Brandon and in particular Timur. Timur was a consummate professional and really knows his stuff. We appreciated your special touch but know you will be glad to hear that Greg and I felt like VIPs from the moment we walked in the door. You run a terrific business. I look forward to many happy miles in my brand-new Civic Hybrid!

The professionalism and interaction was the highest I've experienced in any automobile servicing environment, you should take great pride in your Team - thanks again.

I just wanted to let you know how pleased I am with the way that your dealership dealt with my purchase.

Last Monday, after I purchased my car I noticed antifreeze dripping from underneath my vehicle. I took it into my mechanic who tested the radiator and found out that it needed to be replaced. The clutch was also slipping and needed to be replaced. It was advertised as having a new clutch, so I was a bit dismayed at the vehicle needing all of this work done since a safety test was supposedly done.

I contacted Dan Murphy and he set up an appointment to have the car looked at. Sure enough, the radiator needed to be replaced along with the clutch. The work needed to be done in two days so I was given a loaner car to use in the meantime. All of the work was done to my satisfaction and you stood behind your car after it was sold. This is truly a case of taking a negative situation and turning it into a positive.

Everyone at the dealership was courteous and professional. Carla in customer service (repairs) was very knowledgeable and honest. She kept me updated on the status of my car and when it would be completed.

I own three Honda's now and am loyal to the brand. I will certainly visit your dealership when I need to make my next car purchase. A dealership that stands behind their product is important to me. You have earned my trust!

Thanks for the exceptional service.

I have to send a note because while we are at the start of our search we have had less than pleasant experiences at other dealerships. This was NOT the case at Honda of Seattle - both William Madison and Cresta were fabulous - did not feel the typical high pressure sales tactics and left feeling well informed with the info we need to make a decision. When we are ready to make a purchase - if that is a Honda or Toyota (which I am 99% sure it will be)- we will definitely be contacting Honda of Seattle. I'm a pretty avid blogger/reviewer and already posted good comments about my experience there and would highly recommend your dealership to anyone shopping for a new or used vehicle. I've been a longstanding customer of your service center and feel that they too are the best in town.

Thanks,

I am writing to say what outstanding service our family received from Honda of Seattle. I went to other local Honda dealers and called several in my search.

Your dealership was head and shoulders above the rest in both knowledge and service. Every single one of your employees I met was delightful. Because I am a budget minded mom who is discerning on what I wanted, I visited several times and met, Dan Murphy, Mike Vena, Sid, and Darrell. All of these young men were helpful and straightforward without the feeling of pressure to buy. I really appreciated their sense of camaraderie and sense of humor. You could feel that they enjoyed where they worked.

I have the utmost respect for Dan Murphy who knows his business. He helped educate me so that I felt comfortable about the process and pricing. I test drove the car prior to it being certified and cleaned and was impressed with the quality without the buffing up. It is a testament to Dan's good eye on the purchasing. After making the purchase, I asked Mike Vena (late on Friday night) when I could pick up the car. I was expecting him to say next week, he disappeared into the back and came back to report he would try for Saturday night. Having been without a car for a few weeks, I really appreciated this kind of thoughtfulness. (My teenager will love having mom drive her to soccer in a new car as well).

I would highly recommend your company. The follow up was prompt. Keep up the good work on hiring such good employees. Thank you for making buying a used car fun! Our family will be really happy driving around in our like-new-used Honda Pilot.

Sincerely,

I would like to take this opportunity to compliment you on the excellent service I received from your service advisor Jesika Harbrecht. This is the second time I've had the privilege of having Jesika be my Service Advisor for work on my Honda Accord. She was very courteous, professional and thorough in documenting the service items I requested and those additional items that were found by your competent and thorough maintenance staff. I appreciate your staff and will continue to bring my Honda to Honda of Seattle for service!

You guys did a GREAT job with our Honda repair and were outstanding to take the car and park it in a protected spot at the dealership, so it would not get further damage to the interior, while it had no passenger side front window. Considering the car was only "2 weeks old" , was our college daughter's first car, that she was so proud of, and then to have a freak accident by a lawnmower shooting a rock thru the window... you were also very considerate and empathic when we brought the car in.

I have not received any satisfaction survey calls, e-mails, or mailings to rate my overall experience of purchasing/financing the car, and that process was most excellent, as well.

So please consider this my "satisfaction survey".

Sincerely,

We received exceptional service from both Oleg and Veronica. when we needed to make a quick decision, and then have quick turnaround on getting a tire replaced. Veronica helped me to reach Oleg, so I cd get the information I needed, and then Oleg expedited service on the tire replacement, so my husband could get to his appointment on time. We so appreciate the extra effort and care both of them took to help us.

Thanks again for the wonderful service and courtesy your service department provided yesterday!

The new Fit has been working out great, We are really enjoying the gas mileage and versatility of it. It also is the "big winner" when parking downtown, we always seem to find a spot! We had such a FUN time buying from you, best new car experience ever, including the 2 previous cars I purchased from Honda of Seattle. I hope all is well with you!

Thanks for the information.

I just want you to know that your staff are great. They gave me the best service, and this includes Chad, Mini, the Shuttle drivers, the staff who process our payments and just anyone who I came into contact with. They made the best recommendations for my car servicing and gave great customer service. With a staff like that I do not want to take my car anyplace else. And this follow-up email rounds it off.

Thanks,

Thanks - I sent an online compliment in. Dan Murphy was awesome; he and Brandon worked financing magic. Spent quite a while with Nathan - really nice guy. Definitely sending friends to you guys.

Thanks!

Thank you for your e-mail and congratulations on our purchase of our 2008 Honda Odyssey. We have a 2003 Odyssey that we purchased from Timur in June of 2004. I loved that Odyssey and I love the new one. My older Odyssey will become my daughter's car even though there is over 93,000 miles on it. I have found my Odyssey to be extremely reliable and fun to drive. It is the perfect car for me with my three dogs for traveling, going to the vet or whatever else I need to do.

We love working with Timur and going through the Costco program for buying our automobiles. It makes shopping and buying a a car a pleasurable experience rather than the stressful purchase from hell which car buying is more often than not. The incentives at this time a year are also very attractive and moved my husband to make the purchase that we made.

In addition to loving my Odyssey and its reliability, I have found the service department to be very good and helpful and the personnel extremely nice. If only Honda made a nice sports car with a manual transmission, four seats and no blind spots when looking out the back, my husband would have bought a car as well. Oh well, perhaps in the future.

Thanks again for the congratulations.

I just wanted to thank you and your staff at Honda of Seattle for the great care given to my car since my purchase in '88. My car has 367,000+ miles on the odometer. It has provided dependable use because your department has helped me maintain it. You, and the friendly personnel of your department, have been absolutely excellent. Your service department is why I have told so many of my friends to buy a Honda at Seattle Honda and to trust Seattle Honda to maintain it. Thank you, to you, Mini, Chad and everyone else for being there.

Sincerely,

Just wanted to tell you that Mini Juarez and Cam (last name?) saved my vacation. I was putting shade film on my windows and my credit card fell in between the window and the frame of the hatch. I brought my Insight in the next day (first day of my vacation) and Cam had the gasket off and the card out in 15 minutes. Both he and Mini saved the day. They are both professional and personable and I am happy to work with them when I bring my car in for regular service *and* the little oddball things in my life.

Sincerely,

I absolutely love this car! I could not be happier with it. When people have asked where I bought it, I have been happy to tell them where and why -- because I really liked your sales people.

If I hear that anyone I know is shopping for a car, I will certainly refer them to you.

I wanted to thank you very much for taking the time to provide information to me even after work hours. As usual, it has been great dealing with Seattle Honda. This is the 3rd car I have purchased from your dealership and will continue to do so in the future.

I appreciate both you and William's professionalism and no high pressure tactics.

Sincerely,

I am happy to report that I am extremely pleased with the service and assistance I have received at Honda of Seattle. My wife and I are not new to Hondas. Between us we have owned 6 of them over the years. The fact that we keep buying them should tell you how well they have worked for us.

Honda of Seattle is new to us. Work and home geography has made you the most convenient Honda dealer. Your staff is quickly making Honda of Seattle our favorite. I would like to commend Rod Ridley and Timur in particular as being very pleasant and informative.

The Fit is a great car. I was pretty excited when I first saw one on the road. The way the back seats fold down really cinched the deal. I did look at the Scion and the Versa, but the Fit was the obvious choice.

Thanks,

My name is Cynthia, my husband's name is Raymond. We recently were on vacation in Seattle and decided to purchased a Honda Ridgeline from your business located on Olive Way.

The reason for this e-mail is simply to say thank you for your outstanding staff. They not only made us feel very comfortable with our choice of vehicle but the confidence and warmth that was shown by your staff.

Our Sales Consultant was Michael Vena. He was not only knowledgeable about the vehicle of interest, but also was quick to make sure we were well taken care of during our time of considering purchase or not. We also received a follow-up phone call from him about a week and half later to see how we liked our vehicle.

Ward Fleischman also played a key role in our final decision. He shared his personal experience with his own Ridgeline(s). He too was very laid back and in no way made of feel like we had to hurry up and make a decision. (this has been our past experience with sales with other vehicles we have purchased in the past)

Our Finance Manager was Debbie Crutchfield. She was quite knowledgeable herself and very friendly.

Raymond will be retiring sometime in the next year or so. I'm crossing my fingers we will be moving to WA. If we do, I'm confident we will be repeat customers to Honda of Seattle.

Thank you again for a wonderful staff that made our purchase painless.

I just wanted to drop a line and say the dealing with Rod Ridley was great. He was friendly, informative, and professional. While Hondas are not new to my wife and I (We have owned 6 between us), Honda of Seattle is. So far it has been the best car experience I have ever had.

Regards,